Frequently Asked Questions
Who are we?
We are a global bed bank specializing in hotels and airport transfers, offering direct access to over 30,000 carefully selected 3, 4, and 5-star hotels worldwide.
Our highly competitive net rates are designed to help our valued travel agents maximize profitability while delivering exceptional value and service to their customers.
How do we work?
We provide a secure, password-protected booking platform that enables travel agencies worldwide to access and book a wide range of travel-related services at competitive net rates.
Is there a cost to use the Online System?
System is free of charge to use for all travel agencies.
Who do we work with?
We work with all Travel agents, Tour Operators, independent or part of any Consortium, ABTA & ATOL Agents. Acerooms platform is available for all travel providers.
What are our working hours?
Opening Hours
- Standard Hours: Monday to Friday, 09:00 – 17:00
- Emergency Support: 24 hours a day, 7 days a week
- General Enquiries: info@aceroomsmail.co.uk
- Response Time: We monitor our inbox constantly and will respond efficiently.
Please note that our 24/7 coverage outside of standard working hours is strictly for emergencies only. Non-urgent enquiries sent during evenings or weekends will be handled the following business day.
How to start working with us?
Travel agencies can obtain their login details by registering with Acerooms. Once the agency account is approved, secure login credentials will be provided, giving access to our password-protected booking system and worldwide travel services at competitive net rates.
What do I do if I forget my password?
If you forget your password, simply use the “Forgot Password” option on the Acerooms login page. Follow the instructions to reset your password securely via your registered email address. If you need further assistance, our support team will be happy to help.
